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Seize the competitive edge in a world where speedy, seamless transactions make the difference between success and failure
Whether it's Amazon's one-click shopping ...
Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.
When customers complain, employees respond ...
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals ...
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons ...
Your customers are your future.
Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails ...
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers Now, celebrating its ...
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever ...
All businesses have customers, but how many of them deliver unforgettably good customer service
Customer experience expert and author John R. DiJulius reveals the hidden ...
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you ...
I recommend this book to any leader wanting to build an exciting and dynamic organisation founded on great customer service. David Thodey
If you re ...
Customer EXperience (CEX) is hot! Nowadays, it s getting increasingly hard for companies to be distinctive through the products they offer. So it is key ...
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees ...
Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behavior of customers: collecting information, the buying process and customer ...
How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through ...
"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to ...